AVP- Sr Operations Manager
Bank of America
Hyderabad, Telangana
Hyderabad, India
Job number: 19047623
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Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

  • BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview

Global Payment Operations at Global Business Services covers end to end of Payments including Processing, Sanctions Screening, Investigations, Liquidity management and Monitoring. The team supports all the regions globally (US, EMEA, APAC, LATAM and Canada), and is based out of Hyderabad and Gurugram.

Job Description

The current role is to primarily lead the APAC and GPO COO Teams and Training Delivery for GPO. The role will also provide the GPO leadership at GBS with business support. The teams will be spread across regions and the incumbent will be needed to manage stakeholders across time zones.


Incumbent will be responsible for

Leading the APAC FSO COO team and managing deliverables from them Leading the GPO Reporting team and managing deliverables from them Manage onshore stakeholders in APAC and US related to the COO/Reporting work On point for Training Delivery – including process and New Hire Onboarding for GPO at GBS Provide business support leadership to the GPO Leadership at GBS in managing ongoing delivery and in strategic initiatives from time to time


Education : Graduate
Certifications If Any : NA
Experience Range – 12-15 years
Mandatory skills : Knowledge of payments , Communication skills, Manage multiple stakeholders , Change Management
Desired skills : Problem Solving , Out of the box thinking , Create storyboards , Basic understanding of Payments
Work Timings: Should be flexible with 24* 7 set up

Job Location: HYD

Posting Date: 29/07/2019

Hitec City, Madhapur - Building 5B, Mindspace, Raheja IT Park
  • India