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Global Business Services (GBS) is ABB’s shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, GBS provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries. As a core member of the Employee Life Cycle Management (ELCM) team, you will be responsible for delivering HR Service support to the HR community, business managers and employees. Reporting to the Team Lead, you will provide a high level of support for internal customers, with accurate and timely processing of information for all stakeholders.
Handling employee queries both over the phone and through the IT sytem (ticketing tool).
Managing multiple demands on time and work with cross-functional teams.
Having excellent grasping powers able to understand the various processes.
Capturing ELCM-related activities into appropriate systems and record the employee queries in an appropriate IT system (ticketing tool).
Ensuring execution and delivery of ELCM services according to defined Service Level Agreement(s) like TAT, quality and Customer satisfaction (C-SAT).
Paying attention to detail and accuracy.
Willingness to learn and implement the learning in an innovative manner.
A Bachelor’s degree in any stream
At least 1-3 years of experience in HR Shared Services in a global organization will be advantageous
Proficiency in MS Office and excellent written and verbal communication skills
A collaborative, solutions-oriented approach and strong analytical skills
A proactive way of working to serve customers with a “can-do” attitude
Willingness to work in Night shift
Ability to work in a fast-paced, multi-tasking, high transaction team environment
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. It has come to our attention that the name of ABB is being used for asking candidates to make payments for job opportunities (interviews, offers). Please be advised that ABB makes no such requests. All our open positions are made available on our career portal for all fitting the criteria to apply. ABB does not charge any fee whatsoever for recruitment process. Please do not make payments to any individuals / entities in connection to recruitment with ABB, even if it is claimed that the money is refundable. ABB is not liable for such transactions. For current open positions you can visit our career website https://global.abb/group/en/careers and apply. Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.