Manage a large sized mutli location delivery, with strong focus on meeting and exceeding the client KPI's.
People Management - Ensure the teams are motivated and acutely focused on driving the right behaviours to meet the client goals. Also to ensure that employee churn is mimimized
Focus on key growth areas within the account, where by influcencing both revenue and profitability of the account
Ensure value add projects are delivered
Ensuring client KPI's are met and exceeded
Ensuring account profitablity (both rev & margins) are met
Ensuring client satisfaction (ACSAT ratings) targets are met
Ensuring employee satisfaction (ESS) targets are met.