Reports to: Team Lead
Qualifications Required:
Education: BE/Bsc. IT/BCA/MCA.
Experience: Candidate should be Fresher / Technical experience with 1-2 year for Support
Skills:
Deployment of approved changes, patches and bug fixes as instructed by L2 & L3 Administrators.
Tracking, reporting and building up of knowledge base for various types of incidents.
Tracking and checking for pending issue status and taking an action accordingly.
Providing the data from backend based on the client requirement.
Troubleshooting - Functional Troubleshooting.
To debug the reported case in UAT and share the Issue, Observation, solution to development team.
Installation/ Hosting of Application - LIVE/UAT.
URL/Site issues.
Login/User Creation Issues.
To check the prerequisites for the new server and host the site on the application server
Maintaining Knowledge Base Central Repository
To attend the phone calls with the end user for clarification of information in regards to functionality or other queries.
Keep Updating the log sheet for all the cases, queries raised by the client via mail and submitting it Daily / Weekly / Monthly reporting.
Responsibilities: To Provide L1 support on process and products and to ensure a professional and consistent delivery of quality service to operation team and achievement of operational targets and manage workload
Other: Should have ability to manage difficult customer situations, to respond promptly to the needs of the customer, respond to requests for service/assistance.
Interested candidates can share their resume on hr@ember.co.in
