Process Excellence Manager (night Shift)
Chennai, Tamil Nadu
Job Description
o Deploy lean management system practices to support a culture of continuous improvement and innovation
o Develop and provide metrics to measure process quality and inform business decisions
o Manage cross-functional teams, including project management, planning, organizing, and executing complex initiatives across multiple entities and stakeholders
o Demonstrated ability to effectively interpret data and measure performance
o Build strong partnerships with leaders to understand improvement opportunities
o Facilitate sessions with all levels of the organization
o Strong track record developing and implementing continuous improvement initiatives
o Ability to handle changing priorities and use good judgment when working in challenging situations
o Develop and mentor peers on their operational excellence skillset and support delivery
o Expertise in lean six sigma (green belt +) and Kaizen
o Excellent communication and leadership skills with the ability to influence and work across organizational boundaries
o Degree in engineering or other fields of study with complex problem solving
o Mastery of Microsoft Visio and Microsoft Excel

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Assistant Manager/Manager -(NonTechnical)

Lean ManagementOperational ExcellenceGreen BeltKaizenExecutionProject ManagementContinuous ImprovementProcess ExcellenceLean Six SigmaOperations
Desired Candidate Profile
Please refer to the Job description above
Company Profile
Russell Tobin Associates Staffing Solutions India Pvt Ltd

Pride Technologies