Job Title: Technical Support Associate Role Overview Responsible for selling warranty solutions & providing telephone/email/chat and remote diagnostic technical support related to installation, operation, configuration, customization, performance, and usage of assigned products. Verifies warranty entitlement and determines appropriate action. Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures. Documents problems in the support solution database for diagnostics and solution implementation. Provides basic remote deployment, maintenance and consulting services. Role & Responsibilities: Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat and phone. Owns customer issues from beginning to resolution (handles in place). Assists customers by diagnosing problems and providing resolutions for technical and service issues. Uses troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts. Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Recreates, identifies and provides input on unique or recurring customer problems. Monitors and tracks issues to ensure accurate resolution. Candidate requirement: Should be open to work in days shifts . Should have excellent communication skills in English. Should have strong technical skills Educational Qualification: Undergraduates/ Graduate freshers & experienced both can apply. B-tech graduate and with at least 6 months of international call center experience may apply.
Industry BPO / KPO / ITES
Functional Area Operations / Customer Support
Specialization Back End Operations
Role Executive / Officer Level
Desired Candidate Profile
Please refer on JD
Graduation Any Graduate