Technical Support Engineer
Softcell
Mumbai, Maharashtra
Job Title : Technical Support Engineer
Educational : BE / BE-Tech /BCA/ B.Sc. (IT) & Professional IT certifications will be added advantage
Primary Location : Mumbai
Reports to : Branch Manager
No of Positions : 3
Experience : 3 to 6 Years

Role
Technical Support Engineer is responsible for creating technical write-ups and processing the documents.

Technical Support Engineer participates in L3-L4 escalations.

Job Profile:
Should have strong knowledge on Active directory, DNS and windows systems (Server and Desktop OS platforms)
Good understanding of supporting technologies like Networking, Storage, hardware.
Should have worked on ITIL framework solutions (Service Desk etc)
Good understanding of process and concepts (Change managament, Asset management, CMDB)
Should be able to create technical write-ups and process documents
Should be able to perform multi task
Should be able to participate in L3-L4 escalations and should be able to provide sound reasoning and conduct RCA.

Education & Experience :
Should have good verbal and written communication skills
Professional IT certifications will be added advantage
Customer service skills are required
Good attitude towards corporate environment