Front Office Associate
Holiday Inn
Chennai, Tamil Nadu
Description
About us
IHG® is one of the world’s leading hotel companies, with a promise to provide True Hospitality for everyone. Making everyone feel welcome and cared for, recognised and respected, whoever and wherever they are in the world.Our brands are well-known and loved the world over - Regent Hotels & Resorts, InterContinental® Hotels & Resorts, Kimpton® Hotels & Restaurants, Hotel Indigo®, EVEN® Hotels, HUALUXE® Hotels and Resorts, Crowne Plaza® Hotels & Resorts, voco™ hotels, Holiday Inn®, Holiday Inn Express®, Holiday Inn Club Vacations®, Holiday Inn Resort®, avid™ hotels, Staybridge Suites® and Candlewood Suites®.Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organisation, you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.
Your day to day
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.• Be the warm welcome that kicks off a memorable guest experience• Acknowledge IHG Rewards Club members and returning guests, in person or on the phone• Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay• Handle cash and credit transactions• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns • Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed• Take pride in your appearance and place as a brand ambassador• Always know what events and activities are on the day’s schedule• Jump into other ad-hoc duties when your colleagues need your help
What we need from you
  • Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories• Fluency in the local language - extra language skills would be great, but not essential• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers • Flexibility - night, weekend and holiday shifts are all part of the job• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential• Experience - ideally you’ll have spent at least one year in a front desk or guest service position• Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
What we offer
We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. We pride ourselves on letting your personality and passions shine, recognising the individual contribution you make and supporting your ambition to learn and create your own career path.At IHG, you enjoy a competitive financial and benefits package which include healthcare support and global hotel room discounts. Your achievements will be recognised and your loyalty rewarded but most of all, we’ll give you room to grow!