OPERATIONS MANAGER – BFSI & LOGISTICS
Radical Minds Technologies
Gurgaon, Haryana
Process/LOB: BFSI & Logistic

Job: Manager

Location: Gurgaon / Mumbai

Reporting to: HOD

PRINCIPAL RESPONSIBILITIES :
Work direction and development for a team of Sales executives (150-200) & 5-6 TL
Team management – handling a team of BFSI.
Coaching & Feedback – Providing adequate feedback & coaching to improve employee morale & contribute directly to team performance
Employee Engagement – conducting engagement activities at the team as well as organization level
Attrition & Absenteeism – Adherence to attrition & absenteeism targets aligned as per goals
Employee Development – provide learning opportunities to team & succession planning
Monthly Team Connect – Evaluation of team’s performance & monthly 1-0-1 connect with employees
Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes
Assist Managers in Sales Strategy Development.
Keep Informed of New Products and Services.
Delegate Tasks and Set Deadlines.
Provide operational floor management by monitoring service levels, making appropriate decisions, responsible for the daily monitoring of quality and production of the outbound / inbound status group and manual processes.
Provide performance feedback to the executives & Set Sales Targets and Motivate Sales Team.
Assist with training and identify training needs within the group and provide feedback
Mentor and assist the team

CRITICAL SKILLS REQUIRED:
Sales Skills.
Knowledge of the Products supported (BFSI is preferred).
Knowledge of Customer Procedures / Policies
Excellent spoken and written communication skills
Knowledge of Customer’s Culture
Basic knowledge of forecasting and scheduling techniques, operation policies and procedures and MIS
Strong interpersonal, effectiveness and teamwork skills to empower, influence and reach resolution with direct reports, colleagues and leaders
Excellent analytical, problem-solving, decision-making and project management skills
Ability to drive results against SLA performance indicators
Ability to handle stressful situations
Willingness to work in a 24×7 environment and rotational shifts.

CANDIDATE SPECIFICATION:
Graduate or graduate equivalent(B.com background is preferred).
Sales Skills.
Relevant product/process knowledge
1-5 years of relevant industry experience
Coaching and developing people
Managing change
Emotional intelligence
Proven ability to lead and motivate a service-oriented team in a fast-paced environment
Experience in a call center environment
Excellent analytical, problem-solving, decision-making and project management skills
Job Category: Operetion Manager
Job Type: Full Time
Job Location: GurgaonMumbai
Job Experience: 1-5 Years