- Troubleshooting, resolving all technical issues related to our software, and the range of products and services it provisions.
- Interacting with clients via. live chat, web-based systems, online forums, and telephone to resolve their problems, requirements, and gather feedback.
- Testing & analysis of all products & services.
- Identifying any bugs/issues in the system and assisting in their resolution.
- Recording, tracking, and reporting problem activity.
- Reviewing existing product/feature documentation. Publish documentation on internal knowledge bases.
Job Type: Full-time
Salary: ₹144,000.00 to ₹300,000.00 /year