AU small Finance bank
Madhya Pradesh


Basic Information
Position Title Customer Service Desk Grade/Level A1-A3
Vertical Liability Location Dhamtari_Bastar Road
Business Retail Branch Banking Department Customer Service
Organizational Relationships
Position Reporting to Branch Operations & Service Manager
Direct Reports if any NA
Indirect Reports if any ( total number) BM
Job Purpose
Qualification Graduate, Preferably Post Graduate
Relevant Experience 1-3 years of Customer Service/ Front Desk experience in Banking sector,
Functional Competencies Selling skills, Negotiation Skills, Team Handling
Behavioural Competencies Ability to handle angry customers with calmness, solution finder and patience to handle queries

Job Responsibilities
Financial Responsibilities Cross sells and promotes all banking products
Non Financial Responsibilities Maker-checker roles, custodians, ‘May I Help You’ role for customers and inventory authorizers
Custodian - Custody of Safe Deposit Locker, and Maintaining custody and safety of the locker/vault/keys, Reviewing the contents or custody on a regular basis, Following the prescribed safety precautions
Responsible for customer service by meeting immediate requirements at the front end including disbursal and management of cash, processing of demand drafts, cheque deposits, handling and resolution of customer queries.
Responsible for resolution of Customer grievance redressal, Address customer queries and offer the best solution based on Bank policies and guidelines,
Assist the BOSM for fulfilling his/her responsibilities
Assists customers in their banking transactions and Refer customers to appropriate desk of the Branch /Bank
Tracks and develops plans to improve service quality
Responsible for touching base with those clients who are neglected in order to deepen as well as upscale dormant accounts
People Management Manage and lead team of Customer service Executives
Compliance & Risk Responsibilities Comply all Bank policies and guidelines for the role and responsibilities

Key Responsibility
Responsible for ensuring that the customer receives a superior level of service during his banking transactions at the branch by coordinating between tellers / Team Leaders and customers

Job: Junior Bank Officer Branch Banking

Primary Location: Madhya Pradesh_Region_CH-MP-5-Dhamtari_Bastar Road

Organization: Liabilities Sales

Schedule: Full-time

Job Posting: 25/08/2019, 8:47:06 AM

Recruiter: Rahul Dubey