Language Expert
Pune, Maharashtra
We are looking for someone who demonstrates:
Intense collaboration
Passionate customer focus
Thoughtful, fast, disciplined execution
Tenacious commitment to continuous improvement
Relentless drive to win

Here is a glimpse of what you will do:
Communicate in Chinese language with exclusive Chinese speaking suppliers and internal stake holder.
Support team to address challenges related to communication with Chinese Language supplier / site contact.
Call Chinese speaking supplier to understand the situation and provide the solution for the situation along with the consultation of buyer.
Drive calls with suppliers and share MOM and follow up on the issue till closure.
To meet or exceed desired service levels as defined for the work assigned, validated through procurement metrics.
Coordinate with Internal Business Partner (requestor) and Supplier for Purchase Order Changes.
Managing Chinese supplier's database.
To identify, recommend, and implement operational efficiencies to drive continuous improvement in the execution of procurement processes.
Perform root cause analysis to expedite the resolution of service / Chinese Suppliers issues.
Prepare Customized reports for analyzing and incorporating improvements in processes.
Own training system for the other team members to have the basic Mandarin speaking expertise.
Responsible for Completing detailed process documentation and getting the documentation approved by internal stake holder, document should be validated once in 6 months and capture changes if any in the process.
Interpretation in live meetings for new transitions and site related calls.
Interface between china and local business segments.
Train teams on basic Chinese language skills.

Here is some of what you will need (required):
Order processing
Supply chain management
Order management
Knowledge of ERP (Preferably BAAN)
Experience in BPO / Manufacturing industry preferably in electronics
Knowledge of MS office and MS outlook
Some exposure to voice process will be highly preferred

Here are a few of our preferred experiences:
Excellent communication skills MANDATORY.
Good analytical skills.
Here are a few examples of what you will get for the great work you provide :

Job Category
Global Procurement & Supply Chain
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