J.P. Morgan is a leading global financial services firm, established over 200 years ago:
o We are the leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management.
o We have assets of $2.5 trillion and operations worldwide
o We operate in more than 100 markets.
o We have more than 243,000 employees globally.
Our wholesale businesses include J.P. Morgan’s Asset Management, Commercial Banking and the Corporate & Investment Bank which provide products and services to corporations, governments, municipalities, non-profits, institutions, financial intermediaries and high-net worth individuals and families.
Our corporate functions support the entire organization and include the following functions: Accounting, Audit, Finance, Human Resources, Operations, and Technology.
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management, and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our India Corporate Centre's are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
Designation: ER Investigations Manager
Join the Investigation team and help lead part of an innovative and evolving Employee Relations (ER) team, who helps JPMorgan Chase & Co. managers across the globe build their people management skills, deliver a great employee experience and fulfill the JPMorgan Chase & Co. business principles all while being an employee advocate.
General Job Responsibility
Reporting to the ER Investigations Team Manager, this ER Investigations Case Manager will be a part of an experienced ER Professionals team that conducts and facilitates complex, sensitive and time-critical ER Investigations.
S/He will also partner with HR colleagues and Business Managers to implement appropriate strategies, plans and interventions to develop and/or maintain a high performing work environment.
Consults on complex ER matters, providing effective advice, resolution and remediation
Documents investigative path, recommendations, and resolution. Writes investigative summaries in a clear, concise and legally defensible manner
Conducts climate assessments by leveraging inclusive investigative skills to identify underlying issues.
When appropriate, engages control partners including but not limited to the Global Securities and Investigations, Legal, Compliance, and HR colleagues within GPS and Corporate Employee Relations to assist in resolving serious work situations
Executes on a robust risk and controls agenda.
Provides ER Learning session and reporting to address emerging trends and issues
Performs other similar functions
Business & HR Acumen
Knowledgeable of HR practices, understanding of financial impact of HR decisions, knowledge of the financial services industry, and a global mindset to drive JPMorgan Chase & Co. business performance
Knowledgeable of Asia Pacific employment and labor laws
Knowledge of full range of ER practices; performance development & corrective action support, code of conduct investigations, workplace issues and conflicts including management practices concern, disputes and appeals, etc.
Expert knowledge of ER, arbitration & mediation, legal proceedings/due process, fair employment practices, Affirmative Action, etc.
Consulting & Advising
Consults and partners with stakeholders to accurately diagnose issues and provide advice and solutions that maximize business results
Strong investigation/consulting/problem resolution experience with demonstrated ability to influence all employee levels from front line to senior leaders
Able to quickly size up a complex people/business situation, sort through the facts, develop alternatives and make sound recommendations. Serves as an escalation point.
Provides insight to clients to assess issues/potential risks and recommends actions to reach balanced solutions. Challenges clients to question assumptions & think through problems
Adjusts readily to multiple demands, shifting priorities and rapid change
Problem Solving/Decision Making & Risk & Controls
Identifies issues using critical thinking, data analytics and judgment to make fact based decisions and recommendations
Demonstrates and promotes expected risk/controls behaviors by holding self and others accountable to operate within established procedures/parameters and to proactively prevent and/or address risk and control issues
Able to quickly review a highly sensitive situation, sort through fact and emotion. Can assemble the full story by pulling together facts, information and opinions from a variety of sources while maintaining relationships.
Utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate further risk to the firm
Identifies the need for and serves as a facilitator of change and innovation by using influence, an operational mindset and effective project management skills to promote engagement and participation
Uses project management skills to drive change plans and other initiatives with a focus on progress and results
Leads complex organizational change by coaching stakeholders on the importance of consistent messages and behaviors
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
Bachelor’s Degree in Business, Human Resources Management, Law or any related courses
7+ years of HR experience in the financial services/ BPO industry which includes advising on employee relations matters
Knowledge and Skill Requirements
Detailed knowledge of employment laws and regulations
In-depth expertise of policies/procedures and business practices
Experience working with multiple partner groups including but not limited to Legal Counsel & Compliance professionals