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Inviting applications for the role of Assistant Vice President, Order to Cash - Global Process Owner
In this role, you will be responsible for OTC GPO and will be requirement based & hence flexible
Need to focus on continuous process improvement and adaptive to change
Develop & manage effective working relationships in the organization and actively liaise with all Key Stakeholders
Develop and document business processes and accounting policies to maintain and strengthen internal controls
Be an Expert in the Domain of OTC and drive projects for aligning to Global Design
Excellent knowledge of ERP Applications, Workflow Tools, etc.
Drive Digital implementations of new tools – troubleshoot issues and customize digital implementations.
Train teams on digital tools implementation and drive adoption
Coordinate within the team & ensure all necessary information is compiled, reviewed, and approved (if necessary) for credit memos, refunds, credit investigations, client billings, overdue invoices, credit policy, and applying and reconciling AR
Monitor and report out the progress of projects
Assess actual performance against standards to determine whether the team is on target to reach goals and takes corrective actions as necessary
Build a relationship with all internal and external partners, drive cross-sales for customer
Ensure timely resolution of customer / escalated issues along with root cause analysis to avoid reoccurrence
Share best practices with the customer and identify areas of improvement within processes (Credit, Billing, Collections, Dispute & reconciliation process)
Should be able to coach, guide, influence & motivate the team to achieve targets/metrics
Identify & implement standardization within processes across region
Drive growth of business and build relationships with customers globally
Ability to lead & build strong teams from a domain standpoint along with digital tools & influence multiple internal & external stakeholders on the process adaptations
Ability to build client partnerships & work in an ambiguous environment
Sound financial & commercial Business Understanding
Should have been a part of the transition process, done due diligence or solution identification
Multi-Tasking skills in project delivery, deadlines, and budget
Resource needs to be energetic, confident, assertive & strong in communication
Good understanding of tools available in the market – for example get paid
Qualifications we seek in you!
Rank holder Chartered Accountant/ Graduate from top Commerce colleges
Own end-to-end client service delivery and P&L
Be a key driving force in managing new/existing relationships with a set of valuable clients leading to a healthy P&L
Develop a strategy for winning and transitioning new deals while running and growing the existing relationships
Be responsible for ensuring the right solution is proposed for new deals, actively participating in the deal process, aiding and enabling robust transitions, delivering ongoing client satisfaction through consistent high class service delivery, and thereby ensure high NPS, cross sell and profitability
Lead the way in implementing new technologies in operations and display a strong executive presence
Engage in building collaborative teams that align and work to achieve Genpact and Client goals
Prior OTC process & project management experience
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
JobAssistant Vice President
Education LevelBachelor's / Graduation / Equivalent
Job PostingJul 29, 2021, 1:09:34 AM
Master Skills ListDomain
Job CategoryFull Time