Team Leader F&B Service
ACCOR
Chennai, Tamil Nadu
Responsible for overall supervision, planning, control and coordination of all activities of the team engaged in the operations of the department.
 Ensure that the beverages prepared and served in the assigned area are according to standard recipes and with excellent quality.
 Ensure to attend to guest complaints, requests or inquiries regarding the services.
 Any matter which may affect the interests should be brought to the attention of the Management.
 Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
 Achieve guest satisfaction and organizational profitability through effective utilization of all resources.
 Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Chennai Sipcot to ensure maximum cooperation, productivity, morale and guest service.
 Ensure to train the team according to established procedures and also ensure that the team has been trained for all safety provisions.
 Identify optimal, cost effective use of the resources and educate the team on the same.
 Assist the Assistant Restaurant Manager to prepare and submit in the required format all information necessary for budgeting timorously and accurately.
 Ensure to upgrade & update with the trends, practices and equipment in food and beverage preparation and service in the bar.
 Ensure to set up the equipment and prepare mise-en-place in accordance with bar policy.
 Improve sales volume in all outlets by means of up-to-date marketing, menus (seasonal and special), festivals and special promotions.
 Ensure on a daily basis that all the amenities are properly arranged prior to service.
 Ensure to possess working knowledge of wine, cocktail and mixing all beverages.
 Ensure that daily beverage inventory journal, bar opening and closing stock are noted and initiate requisitions in accordance to the established par stock.
 Ensure that Food & Beverage Associates maintains cleanliness and mise-en-place level at bar counter, bar cabinets, shelves, floor and service pantry for smooth operation.
 Ensures that the workplace and storage areas remain clean and tidy, and the safety of consumable goods by always respecting HACCP regulations
 Respects the instructions and safety guidelines for the equipment (s)he uses
 Applies the hotel's security regulations (in case of fire etc)
 Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc) and meets Novotel's ISO 14001 environmental commitments as applicable to the role, if the hotel is involved in the programme.
 Responsible for INTERREACT.