Creative Director - Website and Graphic Design
Freshworks
Chennai, Tamil Nadu
Overview

Freshworks is a multi-product SAAS company that is backed by Google & marquee investors. It has successful multi-million revenue generating products across domains of support, sales, chat, voice etc i.e. Freshdesk.com, Freshsales.io, Freshchat.io & more. 5 million plus tickets per day, gets created in just one product of Freshworks. Freshworks products collect a diverse set of numerical, textual, visual, and unstructured data. These power various data products like similar tickets, bots, customer sentiment score, smart reply etc that greatly enhance our users' experiences.

Job Role:
Freshworks is looking for a highly talented and experienced designer to manage and lead its website and graphic design requirements. The website is a major business touchpoint for Freshworks products and we are looking for a candidate who has had extensive experience setting creative direction and strategy, managing teams, and coordinating with multiple teams. As Creative Director, you will

Closely interact with Product Marketing teams to analyse and understand requirements and deliver on print and web with impeccable quality

Devise and execute design strategy for the website based on user journey and persona that is optimized for conversion

Work closely with front-end website development to ensure meticulous design translations into code and see projects through to completion

Be a brand champion and work with Marketing on digital and out-of-home campaigns towards building a solid recognizable brand for Freshworks

Guide and mentor designers on the team to enhance their skills as well as inspire them to deliver their best

Empower the team to take on individual leadership across products

Deliver a cohesive experience for the user at every touchpoint with Freshworks

Requirements

Online portfolio demonstrating an exemplary background in Web and Graphic design

8-10 years of relevant industry experience working on creative projects

Demonstrated ability to act as a leader in communicating conceptual ideas and design rationale, across varying levels of the organization

Be up to date with ever-evolving design trends and leverage internet technologies for the same

Respond positively and calmly to shifting priorities, demands and timelines