Assistant Manager
Airtel India
Nagpur, Maharashtra
Why Airtel?
We are a fun-loving, energetic and fast growing company that breathes innovation and strives to give an unparalleled experience to our customers and win them for life.

One in every 24 people on this planet is served by Airtel. We are a true Indian MNC, operating out of 17 countries across Asia and Africa. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. Here, at the worlds third largest mobile operator, you will be working with the best minds in the business, to deliver solutions that truly enrich the lives of our customers.

We are always looking for people who are thinkers & doers. People with passion, curiosity & conviction, people who are eager to break away from conventional roles and do jobs never done before

Job Responsibilities
Influence partners to drive the sales of airtel products and services based on appropriate customer segment for each store
Understand market dynamics and drive channel partners towards raising the customer pool
Ensure a consistent store experience for customers: complaints are resolved and service is quick and efficient
Plan local area catchment programs by coordinating with the Circle marketing team
Ensure total compliance to processes and systems
Support the hiring process by identifying talent
Identify gaps & recommend solutions to improve the induction & training strategy of store staff
Ensure Circle support to manage exceptional escalations
Scout for opportunities for new airtel franchise stores as per requirement

What specific skills and traits should this person possess?
Skills Required
Ability to influence external partners and drive business objectives
Create a business case to demonstrate potential based on the market
Manage large teams of off – roll employees
Ability to analyze data and derive insights
Entrepreneurial skills to plan a business from scratch
Educational Qualifications
Graduate, preferably MBA
Work Experience
4 – 6 years
Preferably 2 years in a retail Business Operations role

Purpose & Impact
A unique opportunity to oversee the successful operations of airtel franchise stores (12 - 15) to ensure amazing Customer Experience while driving Sales targets. Liaison with Circle Sales & Customer Experience teams to ensure that stores receive the requisite support, while complying with pre-defined guidelines

Our Values

Think big to achieve big. Dream the impossible.

Believe something should exist? Make it. It’s in our nature to innovate.

Believe something should exist? Make it. It’s in our nature to innovate.