Network Alarm monitoring, timely notification and raising Trouble Tickets
Ensure Service Assurance and Service Delivery as per SLAs,
Coordinating with supplier for all faults and follow up till resolution
Need to open TTs for all Internal and supplier planned works and notify customers as per SLA times
Follow-up with Suppliers for timely start and completion of planned works
Wet plant performance monitoring and analysis, Repair coordination and testing
Ensure timely notification and the resolution of TTs as per timelines.
Provisioning of the circuits as per the Work Orders in stipulated time
Preventive checks / routine maintenance of the Network
Effective co-ordination with Suppliers ,Cable landing and Terminal Stations for resolution of issues
Escalations as per process and ensure 100% process compliance to agreed SLA's for Service Assurance and Service delivery
Good communication to all stakeholders, Escalations as per processes
Experience & Skills
Experience in Satellite communication for 1 to 5 years.
Good technical knowledge of SDH,DWDM,OTN
Good handson on any of theTransmission equipment's such as Infinera XTM, Xtera WDM, Coriant SDH, Ciena 6500,EKINOPS, Nokia PSS 16-II and PSS-24 etc.
Good communication skills
Willingness to learn
We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.
Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.
We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’ .