Associate - Retail Branch Operations
TATA Capital
Mangalore, Karnataka
A) Core Responsibilities:
  • Supervise Branch operations
  • Log in activity and manage Disbursement process of products
  • Resolve issues; escalations and handle queries raised by sales teams; seek approvals and coordinate with HO.
  • Customer Management
  • Manage and resolve customer issues and escalations
  • Focus on retaining customers
  • Ensure handover of customer documents on closure of loan
  • Coordinate with HO to resolve Customer queries (ECS; TDS Refund cases and termination cases)
  • Manage Cash Counter ( if branch has a cash counter)
  • Ensure adherence to all norms and policies
  • Maintaining required records and reports
  • Ensure EOD cash reconciliation and handover to collection team
  • Coordinate and provide support in driving regional activities
  • Drive regional activities as required
  • Files reconciliation after disbursement and dispatch to hub
  • Resolving FTS related queries
  • Follow up and resolve open issues ( SAGE-CRM related)
  • Supplementary Responsibilit
Job Description • Drive for results
  • Customer Focus • Interpersonal Effectiveness
  • Planning and organizing
  • Business Excellence: Business Understanding
  • Operations: Service Delivery at Branch • Basic accounting -Balance Sheet understanding