Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world’s leading pest control brand. Rentokil PCI aims to set new standards for customer service with operations across 250 locations in India. The JV brand also focuses on developing industry-leading service operations through the sharing of best practices, new innovations and the use of digital technologies
Requirements
GENERAL DUTIES & RESPONSIBILITIES
Support, monitor and manage bots and automated processes in Blue Prism
Develop RPA solutions using Blue prism
Monitor performance of robots to identify opportunities for improvement
Perform root cause analysis and apply permanent fix
Support and resolve incidents within the service target agreed with the Business
Ensure all incidents are managed end-to-end
Conduct second-level support
Support the preparation of KPIs to report on Service Delivery performance
Liaise with country teams on control related queries
Support different countries to conduct periodic review of automation
Track system usage and make recommendations for improvement
Test software robots and deployment plans as necessary.
Develop training manuals if necessary.
CORE COMPETENCIES
Software development experience but have some knowledge on RPA Tools (Advantage if they are in UiPath and Blue Prism/Automation anywhere)
Strong Verbal and Written Communication and Interpersonal Skills.
Ability to quickly learn new concepts and software is necessary
Good understanding of Object Oriented Programming
Sound understanding of SQL
Ability to work effectively with cross - functional teams
Strong analytical and problem solving skills and ability to think creatively to solve complex problems
Candidate should be a self-motivated, independent, detail oriented, responsible team player
Candidates with backlog are not eligible
EDUCATIONAL / OTHER REQUIREMENTS
Should be graduate or postgraduate in Computer science or IT
Should have basic knowledge of RPA
Certification in any RPA tool is an added advantage
Benefits
Are you interested? Here's what you can expect when you join us...
Annual Performance Based Bonus
Group Mediclaim Insurance Policy
Travel Reimbursement
Equal Opportunities
Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.
