Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body. Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being. If you are passionate about making a difference then we want to talk to you. We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.
Under the supervision of the Nurse Supervisor, utilizes medical and administrative skills to provide support to patients and staff. This position will be required to float to one or more Signature Health facilities on a weekly basis that could vary based on need.
Report to Nurse Supervisor.
Assist physician and nurse practitioner in exam rooms
Escort patients to exam rooms, interview patients, measure vital signs, including weight, blood pressure, pulse, temperature, and document all information in patient’s chart.
Give instructions to patients as instructed by prescriber
Ensure all related reports, labs and information are filed and available in patient’s medical records prior to their appointment
Keep exam rooms stocked with adequate medical supplies, keep equipment operating by following operating instructions; troubleshooting breakdowns, maintaining supplies, performing preventive maintenance; calling for repairs
Administer medications under direction of the physicians or nurse practitioner.
Collect blood, tissue or other laboratory specimens, log the specimens, and prepare them for testing.
Explain treatment procedures, medications, diets and physician’s instructions to patients.
Take telephone messages and provide feedback and answers to patient/physician/pharmacy calls
Triage and process messages from patients and front office staff to prescribers
Maintain all logs and required checks (i.e. refrigerator temperatures, emergency medications, expired medications, oxygen, etc.)
Verify patient information by interviewing patient; record medical history; confirm purpose of visit.
Secure patient information and maintain patient confidence by completing and safeguarding medical records; complete diagnostic coding and procedure coding; keeping patient information confidential.
Maintain safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
Keep supplies ready by inventorying stock; placing orders; verifying receipt.
Update job knowledge by participating in educational opportunities; reading professional publications.
Enhance practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Maintain client charting in accordance with CARF, OHMAS, Medicaid and Medicare professional standards.
Participate in all assigned staff meetings and staff development programs.
Maintain clear communication with co-workers, referents or designated liaison person.
Maintain proper clients rights and confidentially.
Participate in all Quality Assurance and Utilization Review activities.
Participate in miscellaneous duties that may be assigned from time to time.
Assist in community outreach.
Maintain minimum productivity rates as established.
Other duties as assigned.
RESPONSIBILITY AND DECISION MAKING AUTHORITY:
Responsible for working collaboratively with physicians and multidisciplinary team members to promote and restore patient’s health as they educate, provide, delegate, evaluate and coordinate comprehensive professional care for patients of all ages, gender, cultures, and backgrounds; provide physical and psycho-social support to patients, friends, and families. At all times, activities should be performed as a team function.
MINIMUM JOB REQUIREMENTS:
Graduate of an accredited Medical Assistant Program
Phlebotomy certified with experience with routine exposure to blood or body fluids
(OSHA Category I and II)
Current BLS certification required
Consistent demonstration of a team approach to care
Ability to effectively communicate both in writing and orally
Proficient in Microsoft Office and Electronic Health Records
Able to continuously and/or frequently preform grasping, fine dexterity, balancing, standing, reaching, sitting, lifting 25lbs.
Possess a working knowledge of mental illness and the disease concept of chemical dependency. Possess a working knowledge of Mental Health and Chemical Dependency treatment, Alcoholics Anonymous philosophy, and group dynamics.
Bilingual, preferably Spanish speaking.
Pediatric experience preferred.