IT Service Desk
MSR IT Solutions
Kolkata, West Bengal
Responsibilities:
Ready to work in 24 x 7 environment and different shifts.
Apart from handling daily Ticket Management will also be responsible for imparting training to fellow colleagues.
Creating and managing domains, preparing disaster recovery strategies, offering technical support to users, upgrading software, and handling user accounts.
Troubleshoot and resolve issues with user access to cloud services.
Document changes to the systems using change management.
Manage and monitor Office 365 services and hybrid infrastructure.
Monitor and communicate to stakeholders the performance of the services.
Assist with the creation of policies around the proper use of Office 365 services and support.
Microsoft Azure.
Virtualization concepts, Hyper-V, VMWare, Storage, Compute Powershell, Azure SQL DB, Networking Concepts.
Intune Support, Intune, Device Compliance, MAM/MDM.
Services, Mass 360, Tablet Configuration, OS Installation, OS update, SIM allocation, Reallocation.

Requirements:
Excellent Communication both written and spoken.
Knowledge of Remedy9 and above.
Needs to have at least 5 years experience in AD on premise and Windows Server 2012 R2 maintenance and work experience in core Infrastructure related issues of an organization.
Needs to be excellent in Microsoft Exchange On Premise environment with a minimum of 5 years experience.
Needs to have profound knowledge in Microsoft Office 365.
Server related issues along with Intune, Azure AD and all related apps in O365.
Minimum of 3 years hands on experience.
Have worked in O365 migration and have experience in issues raised in a HYBRID environment.
Needs to have knowledge in Service Management field and how to work on assigned tickets.
Needs to be able to resolve 2nd line related issues along all software and desk side issues.
Needs to be able to complete task within the set SLAs.
Needs to be competent in performing RCA for issues that could not be resolved and maintain weekly log of the same.
Needs to have knowledge on deployment of software remotely via LANDESK or SCCM tool/server.
Needs to have Handled, Assigned tickets in BMC remedy to meet the pre-defined SLAs.
The candidate needs to have the below certification: MCSC GLOBAL and Private Cloud.
MCSA with O365 certification.
ITIL V3 Certification.