Please Note: Job cannot be performed in the state of Colorado, USA.
Analyst - IT Operations
There is a CL 9A Position required to be hired for Google @ Bangalore, this is on account of a contract change under project Saksham and will be costed to the account, this is approved by business and IT SET team Boswell Gomes (VP, IT Operations), Serge Therrien (VP, IT Operations) and Guy Brosseau (EVP, IT)
Responsible for administrative duties within the IT procurement and inventory management function. Maintains records and databases containing information regarding licenses, working count, configuration etc. Active respondent in asset verification activity. Maintaining BAU stock, closing all the tickets and keeping the tool updated with the current asset count. Work as a back up for other locations, Responsible for securing SEZ approval & managing logistics.
Adherence to IT Asset Management Process for End to End Assets life cycle management at the location
Updates and administers asset databases, tracking life cycle of all assets.
Work with users, IT teams and procurement to support the IT Asset Procurement
Onboarding of new asset by CI Creation of new assets in the asset management tool
Maintaining IT asset inventory and documentation as per SEZ / STPI compliance requirement
IUT / Movement of IT asset as per SEZ/STPI/Domestic regulatory requirement
Coordination with Global Logistics Team spocs for new asset procurement, asset movement etc.
New project / Ramp-up support from IT asset provisioning perspective
Repair of Faulty assets and ensuring that assets are repaired on time and available for use. Working with procurement team and vendors for asset repair.
Periodic reconciliation of in -store and In-use inventory and work with Fixed Asset finance team to update the FAR.
Manage the Helpdesk ticket related to IT asset fulfillment
Work with IT teams to plan refresh of the asset basis the age and working condition of IT asset.
Support de-bonding of the asset as per statutory requirement
Exit clearance of employee from IT Asset Prospective as per HR process
Support Request for Change / CR implementation
MIS & Reporting support
Participate & represent all internal and client IT assets audit and ensuring Compliance in the mandatory attributes e.g. Serial Number, Model Number, Assets ownership and End user tagging as per Account master & Process Name etc.
Hands on experience on End user computing like Desktops, Laptops, Hard Phones, Wifi devices, etc. on both Hardware & Software.
Hardware – expertise in replacing motherboard, SMPS, RAM, Laptop LCD Screen, Laptop keyboard, Proc coolant, Avaya hard phone config, Video Conferencing equipment’s etc.
Software - OS level troubleshooting in Win 7 & Win 10, MS Office 2013 & Above package, Outlook config, Skype For Business, One Drive, Softphone, all windows applications troubleshooting, Windows updates failure troubleshooting, Antivirus troubleshooting, HDD to HDD Imaging / Ghosting, Printer, Scanner, Bio Metric, Data Encryptions, VPN troubleshooting, Wify Config, Video Conferencing.
Hands on handling of IT Ticket resolutions on ITIL based framework, Maintaining systems compliance and audits as per COPC and ISO 27001 standards.
Installation of PGP encryption software on all the desktop/laptops to ensure we are compliant to IT & Customer security policies.
Desktops Administrator & BIOS Password Reset.
Rotational Shifts, willing to work predominantly in night shifts, 24/7 environment.
IND Bangalore - Manyata Blk D1, Grd, 1st & 2nd Flr