IT Help Desk Technician II
Bengaluru, Karnataka
The Help Desk Technician position supports the infrastructure, stability and maintenance of our company and ensures the smooth operation of the processes supporting these efforts.


Fundamental understanding of Windows OS and networking basics
Knowledge configuring multi-function devices in the office
Assists with the development of user policies and processes
Software deployment to end users
New user creation
New hire equipment imaging and distribution
User account unlocks/password resets
Level 1 Hardware/Software repair & troubleshooting capabilities
Support of conference room A/V equipment including video conferencing
Troubleshooting client-side network issues including VPN
Mobile device assistance
Ability to assist remote users using various forms of remote assistance technology
New phone deployment, Level 1 troubleshooting
Distribution List membership maintenance
Monitoring of the IT support line to ensure any messages are answered in a timely fashion
Follow strict helpdesk SLA’s to ensure a positive experience for the end user when interacting with IT department
Friendly demeanor and understanding nature towards the issues of others
Able to relay information to non-technological people in a manner they can understand
Able to work with equipment weighing up to 60 pounds
Other duties as assigned
At least 2+ years of experience in a technology based, customer centric environment
Excellent knowledge and usage of Microsoft Office 2010-2013. Knowledge of Windows 7 & 8 Operating System, iPhone, Android or other Smartphones


The position requires experience in hardware, software, and network troubleshooting, or equivalent training and/or education