Handling Chat Operations for one of the leading Indian start ups.
Managing Client KPI’s.
Client relationship management.
Driving team’s performance.
Weekly Reviews to the Management on key deliverables.
Desired Candidate Profile:
Excellent verbal and written communication skills.
Good team player with willingness to learn and drive to achieve.
Should be able to drive Continuous Improvement in process.
Must carry experience in managing non voice Operations in domestic BPO setup.