Job Description Team Leader- Operation Reporting to: Assistant Manager - Operation Location : Delhi Qualification: Graduate Work Experience required : 2 + years as Team lead or Senior Assoctiate Division/Department : Back office Type of position : Permanent Travel : Not Required Role Explaination Role : Team Leader Duties & Responsibilities : To lead a team of 8-10 Operators Responsible for day-to-day production related to Mortgage account Strong exposure to US Mortgage process. Manage team SLA's in conjunction with project requirements (timelines) Maintain MIS (Production reports) Focus on Project & People Management Good communication and inter-personal skills.
Industry BPO / KPO / ITES
Functional Area Operations / Customer Support
Specialization Back End Operations
Role Manager / Sr. Manager Level
Desired Candidate Profile
Please refer on JD
Graduation Any Graduate