Senior Manager - Operations(Customer Excellence)
Gurgaon, Haryana
Senior Manager - Operations(Customer Excellence) - (19008148)

Head customer service escalation process for pan india operations

  • Manage a team of project associates to drive projects and improve customer experience and operational efficiency.
  • Must have strong data orientation and ability to get insights from different data sets and reports.
  • Demonstrate customer bias in driving projects and improve internal processes.
  • Engage multiple stakeholder teams like Finance, Technology, Call Center Operations, and field operations, etc.
  • Ability to zoom out and see the big picture, as well as zoom in see the micro details.
  • Experience in Lean Six Sigma is desirable.
  • Quick learner, leadership skills, ability to multi-task as well as delegate.
  • Familiar with or interested in building business use cases and practical application of machine learning / AI and data science.
Primary Location: IN-HR-GURGAON
Designation: OPERATIONS
Education Level: Bachelor's Degree
Job Posting: Jul 29, 2019, 4:46:37 AM