Senior Manager - Operations(Customer Excellence) - (19008148)
Head customer service escalation process for pan india operations
- Manage a team of project associates to drive projects and improve customer experience and operational efficiency.
- Must have strong data orientation and ability to get insights from different data sets and reports.
- Demonstrate customer bias in driving projects and improve internal processes.
- Engage multiple stakeholder teams like Finance, Technology, Call Center Operations, and field operations, etc.
- Ability to zoom out and see the big picture, as well as zoom in see the micro details.
- Experience in Lean Six Sigma is desirable.
- Quick learner, leadership skills, ability to multi-task as well as delegate.
- Familiar with or interested in building business use cases and practical application of machine learning / AI and data science.
Jul 29, 2019, 4:46:37 AM