Our Asia Pacific hub started in 2004 and has successfully operated in a wide range of countries, delivering project & programme management, facilities management and cost consultancy services.
Responsible for providing a highly professional and efficient client reception and support admin service between the hours of 08:30 and 17:30, Monday to Friday.
The job holder will be a keen advocate of best practice and employ company policies and procedures as standard working practice.
Your responsibilities will include:
Receiving and welcoming all visitors to office reception.
Creating a favourable impression of company through provision of a friendly, helpful and welcoming initial contact to all visitors, staff and clients.
Ensuring that telephones are answered in a professional and timely manner.
Recording all visitors to the office in line with the company global security policy and condeco software.
Distributing access cards, temporary cards and lanyards as required.
Ensuring that customer enquiries are dealt with in accordance with company service standards.
Ensuring all company marketing materials displayed are up to date and available.
Ensuring the reception area is kept neat and tidy.
Using room booking software and arrange all client on-site meeting rooms.
Managing room booking associated catering requests with pantry boys or other.
Ensuring that the meeting rooms are in good order with sufficient water supplies and consumables.
Sorting incoming mail, ensuring outgoing mail is collected and arranging courier collections deliveries where required.
Providing additional support to facilities coordinator.
Providing continues checking and maintaining stock of all stationery and office supplies, consumables and catering products ensuring availability at all times.
Undertaking workplace inspections and raising actively to any observations to the relevant vendor and person.
Replacing and displaying the newspapers or any publications on the rack and providing support on the subscriptions and delivery service.
A degree qualification in any field or equivalent.
At least 2 years’ experience of working as a receptionist in a corporate environment.
Previous experience of working in an outsourced contract environment.
Excellent spoken Marathi, Hindi and good spoken and written English.
Able to manage time effectively and manage conflicting priorities.
Receptionists must be of pristine appearance at all times, wearing full issued uniform (where required).
Strong commitment to delivering exemplary customer service.
Able to problem solve and to take appropriate decisions.
Computer literate and able to use standard word processing and spread sheet software such as Microsoft Office.
Ability to manage multiple tasks at once and build rapport and strong working relationships to support the working environment; and colleagues.
Familiarity with office network telephony systems.
Strong organisational skills.
Experience of working in a business environment.
Good people skills and confidence to meet and greet guests.
Reward and recognition
With Macro, you will deepen your knowledge and skills, work with inspiring colleagues, influential clients and get to see the world.
“Mace is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for our people to excel.”