Customer Service Executive - DC (Vashi)
DBS Bank
Mumbai, Maharashtra
JOB DESCRIPTION

Job Purpose

To facilitate smooth flow of customer transactions ensuring proper due diligence & satisfactory customer experience
Ensuring strict adherence to laid down Bank processes / policies and AML norms in line with Branch Customer Acceptance Policy while processing of all customer transactions.
Manage and control operation of accounts of all business segments (CBG, IBG) handled by the Branch, including Investment / Collection and payments and other Banking transactions.
To ensure processing of all Cash, Transfer, PO / DD request and remittance related documents received at branch with in guidelines and stipulated time.
Monitoring and tracking the Deliverables on daily basis. Handling & recon of undelivered items, Destruction of undelivered item on due date.
Any other activity allotted by Manager ops from time to time

Key Accountabilities

Ensure accuracy in PO / DD and remittances / transfer activities performed at the counter
Monitoring and tracking the Deliverables on daily basis. Handling & recon of undelivered items, Destruction of undelivered item on due date.
Ensure customer satisfaction through efficient and courteous and timely delivery of customer requirements
Compliance and adherence of internal and external regulations
To act as a key custodian to deliverables and other security items as & when required.

Job Duties & responsibilities

To ensure all PO / DD request and remittance related process received at branch with in guidelines and stipulated time.
Monitoring and tracking the Deliverables and stock on daily basis.
Issuance, liquidation, cancellation of DDs and Cashiers' orders
Generation and filing of BOD reports
To be an effective backup for other staff in Customer service and payment operations
Accepting & processing of customer documents pertaining to E-Tax Payment, NEFT/RTGS, clearing cheque & other customer documents
Processing customer request on prime
To act as a key custodian security items and deliverables as & when required
Checking of FTR

Experience

2-3 years’ experience in handling clearing and cash activity in another bank.
Experience of front Desk-DD/PO RTGS/ NEFT Transfers, CBDT E Tax challans, ATM reconciliation

Education / Preferred Qualifications

University Degree – bachelor’s degree
Good computer skills.

Core Competencies

Excellent interpersonal and communication skills
Ability to build strong relationships with clients.
Responsible
Ability to meet deadlines.
Knowledge about internal/external regulations.

Work Relationship

Effective communication between self and superior
Inter-personal skills & team player
Display of RED Attitude (Reliable, Easy to deal with & Dependable)