Primary Location: ASEAN & South Asia-India-Chennai
Other Locations: ASEAN & South Asia-India-Bangalore
Employee Status: Permanent
Posting Date: 13/May/2020
Unposting Date: Ongoing
About Standard Chartered
We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.
To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.
We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.
Understand SRE Model and Collectively Help to drive the SRE agenda of the Group
Analyse issues reported by users and provide solutions/clarification
Provide system improvement plans for repeated issues to improve application stability.
Perform production support activities by providing issue analysis and resolution within the specified SLA, depending on the severity of the issue.
Work with vendor and Fix product defects.
Manage the Remedy/Ticket and keep the latest information in the system
Provide support during S@R & Medium priority and during DR drill
To build relationship & network with stakeholders within & outside the immediate team
Ensure customer satisfaction through improved service and quality
Do testing and implementation for periodic BAU fix release
Must be strong in technical
Hands on with Unix scripting, SQL,PL/SQL
Knowledge on ODI ,EDQ is an added advantage
Knowledge on Oracle Mantas/BAE Detica is an added advantage
Should be flexible in timing
Apply now to join the Bank for those with big career ambitions.
To view information on our benefits including our flexible working please visit our career pages.