Responsible to carry out the troubleshooting on Networks and Security Appliances
End to end Implementation of network devices, related appliances, leased links
Extend technical support to the Clients over email, portal and phone
Responsible for the uptime of the client infrastructure being managed / monitored.
Ensure that the tickets raised per shift are closed as per SLA and if not then, escalate as per the escalation Matrix defined.
Raise and also technically update the tickets in ticketing system for all the issues handled / worked upon.
Manage shifts and take-up escalations on daily issues handled / escalated in the form of Daily reports
Work on the Service request and Incidents
Monitoring & Management of Network & appliances
Ensure early resolution to the issues to meet SLA
Ensure hardening & patching of devices meet compliance standards
Hands-on experience on Network protocols like HSRP, VLANS, STP, OSPF, BGP and MPLS.
Hands on experience on CISCO consisting of LAN & WAN switches & routers
Hands-on experience on Cisco ASA, Checkpoint, Palo Alto Firewalls.
Hands on experience on Cisco WLC / Airo-net Devices.
Hands on experience on managing device through CLI & GUI both
Understanding of Enterprise level of Network Operations