The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Business Analyst.
This role is accountable to the IT COO - Global Head of Business Management.
HSBC’s Global IT Organisation (circa 40,000 FTE, $5bn costs) is one of the largest technology functions globally. Ensuring IT has the appropriate budgetary controls, process and costs analysis processes is critical to its effectiveness and ability to maintain its position as a market leader.
This purpose of this role is to own elements of the Reference Data Governance for the organisation, ensuring effectiveness of key planning & billing processes and systems upon which the function operates.
This is a critical role for ensuring the implementation, effectiveness and efficiency of all Reference Data Governance, Reporting and analysis in the IT COO and Global Business Management areas. The role encompasses all Global Business / Global Function elements of Technology costs.
Responsible for managing end to end BAU CAM Governance process for HSBC Technology. Coordination of the Governance requirements across country / regional / global Finance Coordinators and Approvers.
Responsible for overall Governance and control of the Technology CAMs which are key to ensuring that Technology charges are transparent and agreed by the Businesses and Regions / Countries, thus ensuring improved accountability and reduced number of disputes in Charges to the business.
Engage with Suppliers and Customers as mediatory to ensure billing disputes are resolved and under-recovery is reduced
Formulate the business logic, design BRDs for change projects for TechCharges with respect to GPDM and Discover dashboards. Coordinate with the GPDM and Discover development team for implementation.
Responsible for MI such as Under-recovery due to missing timesheets and Dispute reports for specific countries for Governance Groups
Responsible for ensuring effective governance of the processes, as well as ensuring that the outcomes and outputs are aligned with function-wide governance and process demands
Investing in and maintain effective relationships with all functions across Technology, Finance, HR and other functional partners
The role holder will ideally have knowledge and experience in the following areas:
Expertise and knowledge in relation to the Global IT Function and the services that the IT COO function provides
Demonstrated business knowledge, ideally experience of working within a complex global business unit
Demonstrated knowledge of technology development and infrastructure and how this can be used to meet business needs
A bend of mind towards understand of Technology charges and billing. Understand the impact of incorrect or untimely charges/billing
Ability to manage and mitigate operational risk effectively
Experience of managing within a complex matrix environment
Experience working across cultures
Understanding of the HSBC Group and its strategy, structures and processes
Knowledge of the external environment - regulatory, political, competitor and market
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
**Issued By HSBC Software Development Centre***