Executive - Customer Service & Quality Department
MCX India
Gandhinagar, Gujarat
To effectively handle queries, calls & e-mails sent by Members to interface with various departments and thereby ensuring effective customer responsiveness, problem resolution and customer delight.
Closure of calls with complete resolution adhering to the quality norms of the Exchange
Calls are entered in CRM on real time basis to ensure the call recorded time synchronizes with call received in system.
Referring circulars and getting clarifications on the contents mentioned thereto
Verification of the request received / Replying to same as required by member.
Completion of the activity (e.g. outgoing calling) assigned by Critical Depts. with proper co-ordination with colleagues & timely updation on the progress of activity for quick action.
Seeking clarification on the activity allotted by the supervisors / seniors.
Active participation in the discussions held during introduction of any new software, circular issued, etc.