Assistant Manager - Program Management
Tata Communications
Chennai, Tamil Nadu
Responsible for project management of complex implementation and delivery projects through their lifecycle. Lead, schedule and monitor program management activities for all customer deliveries. Interact with relevant cross-functional teams and customer for respective dependencies baked into project plans and program manage with customers, until commissioning of orders. Develop program / project goals that support business objectives as well as executing to plan to meet these goals. Define timelines and scope of project. Execute projects on a cross functional and regional basis within the allocated costs, defined scope and timelines. Identify and liaise with the key stakeholders involved in the project. Monitor critical milestones of project outcomes and Customer requested timelines. Drive compliance to the change control process. Conduct periodic updates and reviews to ensure project stays on track and delays are managed to ensure appropriate jeopardy and risk management. Drive mitigation of delivery issues and timelines through effective escalation management with senior management where necessary. Ensures project documents are complete, current, and stored appropriately. Plan outages for customers; identify opportunities for improving operational efficiency. Manages the level of revenue / risks associated with complex deliveries. Interact with back-end teams to understand issues raised around customer dependency clearances. Drive clearance of dependencies through discussions with customers and/or stakeholders. Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders. Conduct periodic meetings with customers/stakeholders/vendors to discuss issues and related action items. Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery. Identify and implement continuous process improvements to Q2C cycle time.

Level Descriptor

Interact with customers in case of customer escalations. Conduct meetings with cross-functional teams to discuss recurring project issues. Provide support to team lead around implementation of project milestones. Flag opportunities/need for process improvement for quicker delivery to team lead. May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Program Management. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Self-sufficient, capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Work-group/team focus. Education: BE (MBA) Diploma - BE Equivalent Experience: 4-8 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills