We are looking for an enthusiastic Service Desk engineer who have good communication and Server troubleshooting experience.
Service Desk Representative
Service Desk Representatives provide Tier 1 support to internal associates and clients for the healthcare operations center. Support includes working assigned tickets with a focus on account provisioning and troubleshooting. Candidate must be willing and available to work all shift schedules on short notice and/or for extended periods of time. A few of the responsibilities include-
Proficient with Active Directory, Databases, Servers and ability to quickly learn Applications
Resolving tickets with a 95% resolution rate for assigned clients or area of expertise
Handling incoming calls with excellent customer service and communication skills
Meeting daily individual performance metrics goals/targets
Troubleshooting access and technical issues while gathering pertinent information to resolve or escalate the problem
Required Qualifications Include:
Minimum of two years' related experience in a technical or healthcare IT organization
Fluent with the English language including verbal and written communication skills
Must be proficient with a computer including the Microsoft Office suite specifically, Excel (formulated spreadsheets, reporting, etc…)
Good troubleshooting and analytical skills. Must be able to quickly learn new procedures and support new and changing technologies and applications
Ability to efficiently communicate technical information and problem resolution steps
Ability to handle work under pressure and multitask as priorities change
Employee Status :
- Exposure to new processes and technologies.
- Competitive salary at par with the best in the industry.
- Flexible and employee friendly environment.
Full Time Employee
Job Posting :
Feb 12 2020
CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 193 on the Fortune 500 and is consistently listed among the most admired companies in the world.