Citi ESC Senior Business Analyst and Implementation Lead (C13/VP)
Citi
Chennai, Tamil Nadu
Primary Location: India,Tamil Nadu,Chennai
Education: Bachelor's Degree
Job Function: Project and Program Management
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: Yes, 10 % of the Time
Job ID: 19016296

Description

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.
Citi’s Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients’ and the public’s trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.
Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
This position will perform the duties of a Lead Business Analyst, Implementation Lead and Third Party Officer within the Enterprise Supply Chain Risk Management at Citigroup. The goal of this program is to build a new Supplier Risk management capability to better support Citi’s supplier risk management framework. This is a lead analyst role facilitating rapid roll out of projects for the ESC Supplier Risk Systems utilizing both waterfall and agile methodologies. This includes leading and implementing enhancements and providing production support for legacy Third Party Management applications as well as a strong role in the design and implementation of a new enterprise third party management platform. As the Third Party Officer for ESC, this position will focus on ensuring effective risk management practices are in place for those external third party relationships which carry the highest degree of risk for Enterprise Supply Chain. The TPO requires in depth business product knowledge and expertise and will provide risk management for the higher risk third party relationships. The TPO will work in concert with business operations and technology teams, as well as internal functions, to identify, manage and mitigate risk. The TPO will be supported by the Enterprise Supply Chain Third Party Utility which is responsible for the execution of standard third party risk management activities that can be conducted centrally to drive operational efficiencies

Responsibilities:
Core activities associated with the position include, but not limited to, the following:

Gathering Business Requirements and/or user stories directly from business users and key stakeholders
Lead implementation and production support activities
Coordinate and plan all phases of the testing lifecycle activities: test script/case development, test execution for production assurance testing and end user acceptance testing and provide post implementation Support
Drives a strong risk and control culture; ensuring timely compliance with quarterly attestations, and employee entitlement review cycles.
Manage Defect process, report, analyze, and escalate problems and issues
Strong functional and technical knowledge Project Management Methodologies, Presentation/Reporting tools, data and databases to support business needs
Ability to quickly understand, design and document complex business processes
Architect complex solutions, manage development, collaborate with testing teams
Complex calculations in Excel, Access with a good understanding of views and/or stored procedures in SQL
Provide in-depth and sophisticated analysis with interpretive thinking to define problems and develop innovative solutions
Analyzing and documenting different system flows, process flows and work flow
Support technology to enable integrated reporting of the ESC Risk landscape
Ensures essential departmental procedures are established and followed; Contributes to defining standards to existing processes and/or new projects
Persuades and influences others through strong communication and diplomacy skills. Exhibit strong communications and interpersonal skills with senior leaders, technology, operations, and end user groups, specifically during situations with conflict
Ability to work effectively with a diverse and global group of business and technical personnel and ensure rapid resolution to Production issues or Project deliverables
Ability to successfully manage multiple requests in a deadline-driven environment
Responsible for projects and business as usual Production activities for individual and team assignments

Specific to the TPO responsibilities of the role:
Represent business leadership to coordinate and facilitate Third Party Risk Management activities
Complete or provide advise to BAO on the Risk Assessment for third party and reevaluate as required; identify any significant changes in relationship to trigger update of Risk Assessment
Verify third party’s compliance to required policies and controls
Partner with business operations, technology teams and internal functions to conduct on-site visits of third party, as required
Maintains and updates Citi’s Exit Strategy Plans as required; when the exit strategy poses significant risk to Citi, work with business contacts to establish appropriate risk mitigation activities to minimize risk to Citi
Interact with third parties on escalations of non-performance and contractual issues to drive resolution when appropriate
Monitor and evidence third party performance and SLs through Citi Peformance Management Assessment (PMA) process
Verify that Third Party contracts (e.g. Statements of Work) are properly executed and uploaded in Citi’s Contract Management System (eSourcing), working with the Enterprise Supply Chain (ESC) organization if re-negotiations are required
In conjunction with the business and operations teams, review, prioritize, assess and act on results of TPRM assessments/controls with the proper support from various internal functions (e.g., IS, CoB, DPO, Export, Credit Risk, Country Risk, Financial Evaluations)
Facilitate remediation of issues or gaps identified as part of ongoing monitoring
Define risk mitigation strategies and risk exceptions based on the business’ risk appetite
As appropriate, interact with larger TPO community and/or ESC category leads for sharing of best practices and coordination of services
Liaise with the ESC Third Party Utility, as necessary, to review and respond to the results of third party risk management activities conducted centrally by the Utility
Serve as point of contact to ensure that third party’s remediation of audit or exam issues is sufficient, and escalate as necessary
At the discretion of the business, the TPO may be assigned to monitor relationships rated tiers 4 and/or 5 that are related to the same supplier or similar activities as other assigned relationships

Qualifications

Minimum of 10 to 15 years of Information Technology experience in a large enterprise environment

Minimum:
BS/BA degree

Preferred:
MA/MSc/MBA degree
Minimum of 3 or more years of experience with managing Agile projects and teams required or PMI certification and/or global program experience preferred
Leadership capabilities, with strong lead by example experience and ability to highly motivate a global team
Preferred Candidate has 8-10 years of relevant experience in, strategic sourcing/procurement, vendor management risk management and/or regulatory compliance in one or more of the following risk disciplines: technology risk, business continuity, operational risk, supplier risk, or audit and controls Broad knowledge of other risk areas, with strong understanding of supplier or third-party risk impact in a financial services company is a plus
Experience in business or operational analysis requiredb
Experience with Third Party Risk Assessment or other Citi Legacy TPM processes and applications preferred
Proactive and results driven with a strong sense of urgency
Working knowledge of MS Project Highly proficient on MS Office products; advanced Excel features; strong Visio and PowerPoint presentation skills
Strong verbal and written communication skills; very strong influencing, facilitation, and partnering skills across multiple countries, cultures and regions required
Track record of interfacing with and presenting results to Senior Management
Proven ability to work independently and effectively in a complex environment with multi-location team structure
Excellent communication skills in English, both oral and written, with the ability to articulate complex and sensitive issues to management Local language requirements as applicable
Experience in strategic sourcing/procurement and interacting with suppliers’ management teams with the ability to exercise sound, timely and independent judgment
Demonstrates understanding of operational capabilities of suppliers across applicable business types
Candidate has some exposure to Citi’s regional/sector risk management teams and a high level understanding of the interactions between those teams
Ability to organize and prioritize multiple deliverables while working with minimal supervision in a large, global corporate environment