Installs, investigates and resolves routine and complex matters of significance with computer software and hardware equipment.
Essential Job Functions
Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, printer, servers, and applications to meet business needs.
Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy. Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action.
Coordinates and monitors troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning. Recommends course of action and implements as approved.
Oversees the installation of client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed.
Coordinates testing, upgrades and configuration of system files and services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications.
Utilizes standard corporate tools to record change and problem activities for tracking purposes.
Bachelor's degree or equivalent combination of education and experience
Bachelor's degree in computer science, or related field preferred
Three or more years of experience with computer systems or networking
Experience working with computer hardware for installation and upgrades
Experience working with software installation/upgrading procedures
Experience working with file and system maintenance procedures
Good organization skills to balance and prioritize work, and multitask
Good analytical and problem solving skills to troubleshoot systems problems
Good communication skills to communicate with support personnel, customers, and managers
Ability to work independently and as part of a team
May require on-call, shift, weekend and evening work