Educational Requirements Bachelor of Arts
- Effectively resolve L1 helpdesk queries as per deliverables outlined • Ensure appropriate documentation of the interaction on the customer’s account in the prescribed format • Execute transactions as per prescribed guidelines and timelines • Ensure that performance parameters are met to meet SLA targets • Ensure customer/user confidentiality and data protection at all times
- Technical knowledge/expertise to support technical help related queries and trouble shooting. • Technical/troubleshooting knowledge of mobile operating systems (iOS, Andrioid, Windows) • Minimum 1 year experience in a L1 desk / tech support process providing remote support for Laptops / Desktops / Network Issues / MS office products like Windows 10, Bitlocker etc. Printer Configuration etc.
Domain(IBPO)->Customer Service->Outbound Customer Contact-ALL
Work Experience 0