The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.
We are currently seeking an experienced professional to join our team in the role Customer Service Executive – Payments Processing & Exception Management
About Payment Reconciliation Utility :
Activities that involve Inward & Outward payment processing, Electronic Transfers, Investigations & Verifications, Branch Enquiries, Inbound & Outbound calls to Customer & Branches, Manual Payments and Clearing House & BACS etc. would fall under this job role.
Roles & Responsibilities
Acquire and update knowledge on procedures and products
Ensure that each call / work is completed in accordance with established procedures and standards.
Produce MI as required
Identify and escalate potential complaints
Support achievement of team objectives
Exhibit ownership of the business
Process customer set up, host set up, Enquiries in a timely manner to achieve agreed productivity targets on all the regions worked. (as revised time to time)
Proactively contribute towards the completion of the maintenance and enquiries within the agreed timescales
Proactively provide training on GLE application and its products to external vendors and internal customers which is due to be carried diligently
"Adhere to all the audit requirements including but not limited to: Declaration of Secrecy/Data Protection Act/Health Safety and Security/Clear Desk Policy/ Other Process Specific Audit requirements/ Compliance issues/requirements and Undertake process specific checks, where ever applicable
Adhere to Business area prescribed Online Modular Training & GR prescribed Modular Training
To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.
Minimum Qualification: Graduation (10+2+3)
Good communication skills – Written & Verbal
Attention to detail
Proven track record of strong focus towards high levels of Quality and Customer Service
Ability to multi-task, depending on the criticality of the tasks.
Self-motivated and should be able to work under minimal supervision.
Good team player
Flexibility to work in different shifts including weekends
Strong Relationship building skills
You’ll achieve more when you join HSBC.
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role.
You’ll achieve more when you join HSBC.
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
***Issued By HSBC Electronic Data Processing (India) Private LTD***