Location: Gurgaon, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Pay Band: 6/G
Contract Type: Non-Permanent Worker
Duration: 6 months
Closing date and time: Sunday, 8th November 2020 (23:59 CET Time)
To ensure flawless delivery of all Exams in India by continuous monitoring and process improvements. This role will be responsible for publishing the real time dashboards to indicate test day performance and any deviation
Challenges & Accountabilities:
Monitor Test Day Operations for all products and report any irregularities
Manage a pool of Duty Managers;
Identification of eligible resources from different functions
Onboarding and Training
Roaster based allocation
Periodic Meetings and Reviews
Collate all Incidents and Test Day Reports for each test day and publish a dashboard
Assign the incidents / Open Actions to the concerned teams / staff and follow up on closures
Analyse the Incident / Test Day Reports to identify any patterns / repeated issues / areas of improvements and work with the concerned teams on closures
Track the feedbacks provided by different stake holders / staff visiting for monitoring to get the same actioned
Ensure flawless Test Delivery across all cities in India
At least 3-5 Years’ experience in Project Management
Experience in exams management and will be additional advantage.
Experience in Customer Servicing
A connected and trusted UK in a more connected and trusted world.
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email firstname.lastname@example.org