Why are we building Urban Company?
Organised service commerce is a large yet young industry in India. While India is a very large market for home and local services (~USD 50 Billion in retail spends) and expected to double in the next 5 years, there is no billion-dollar company in this segment today. The industry is barely ~20 years old, with a sub-optimal market architecture typical of an unorganised market – fragmented supply side operated by middlemen. As a result, experiences are broken for both customers and service professionals, each largely relying upon word of mouth to discover the other. The industry can easily be 1.5-2x larger than it is today, if the frictions in user and professional’s journeys are removed – and the experiences made more meaningful and joyful.
Urban Company is a “services platform”, with the bold ambition to organize the key verticals within the service commerce industry, bringing in the benefits of scale - structured processes, systems, standardisation, transparency and trust. This platform will enable billions of dollars in commerce annually, and create jobs for 1 million+ service professionals. The key industries that we are going to organize over the next few years include – home improvement, home maintenance & repairs, appliance repairs, salon spa & makeup services, fitness & health at home, academic tuitions, photography & events, packing & moving etc.
Sharply understand the category in-depth and the need of the consumers to identify & onboard the right professionals to serve them
Strongly drive growth of respective category across all hyper local areas of the city
Identify the right channels for demand and supply growth to steadily scale the category on volumes and revenue
Ensure market equilibrium is maintained between supply and demand across all hyper local areas of the city, customer segments and price points
Constantly be in close touch with customers and professionals through surveys, calls and meetings to understand on-the-ground experience and ways to improve it
Contribute in creation of quarterly/monthly city team plans and completely own up the execution of the same to maximize revenues
Proactively collaborate with cross-functional internal partners in marketing, technology and product to execute category wide & city wide projects
Assist in creation of training module and infrastructure in the city to sharpen professional’s training, application & business skills
Represent Urban Clap in city wide events & conferences and help promote the UC brand
3+ year of work-experience in startups, consulting, marketing or operations roles
Strong analytical skills and a data driven decision making mentality
Strong oral and written communication skills
Hustle and get things done attitude
Ability to multi-task and meet tight deadlines