CONTEXT AND EVIRONMENT
The British Council is the UK’s international organization for cultural relations and educational opportunities. We create friendly knowledge and understanding between the people of the UK and other countries. We do this by making a positive contribution to the UK and the countries we work with – changing lives by creating opportunities, building connections and engendering trust. We work with over 100 countries across the world in the fields of arts and culture, English language, education and civil society. Each year we reach over 20 million people face-to-face and more than 500 million people online, via broadcasts and publications. Founded in 1934, we are a UK charity governed by Royal Charter and a UK public body. The South Asia region is of high priority for the UK and includes India, Pakistan, Bangladesh, Afghanistan, Sri Lanka, Iran (non-represented) and Nepal.
To provide enquiry and registration services for full range of British Council offers and support the Meet and Greet function in respective offices. To work closely with business teams and aim to resolve customer enquiries in first contact. The post will play a key role in providing an engaging and friendly customer experience at our physical centers and on social media platforms and web chat. Operate within clear guidelines, defined procedures and quality standards and is subject to close supervision.
The post holder collects and records information regarding enquiries as per the prescribed procedures and guidelines. The role is responsible for converting enquiries into registrations and contributes to meeting income and impact targets.
Essential criteria: ·
Some relevant work experience in a customer focused environment or equivalent vocational training. ·
Good written and oral language skills.
Familiarity with the departmental procedures, policies, guidelines and SLAs.
Knowledge of a range of standard computer software (e.g. Microsoft Office, email).
Work with us and we will support you to try new ideas, and develop your skills, knowledge and career.
Please refer to the role profile for accountabilities, responsibilities, main duties and essential requirements. For further information please see the documents below:
If you want to have more information, please click on the two links below:
Watch this video to know why British Council is a great place to work
ROLE SPECIFIC INFORMATION
Location for this role will be Kolkata.
The role would be for Indefinite contract duration.
As per India Recruitment Policy (applicable to internal staff only) - “Staff on fixed term or indefinite contract must have completed 1 year in their current post in order to be eligible for applying against internal vacancies”.
Additionally: If you are applying for a job in another location, this will be considered as voluntary relocation and not an Organisation initiated transfer.
ROLE SPECIFIC BENEFITS ·
Free library membership
The Council provides 14 Public Holidays each year which is published at the beginning of each calendar year
Annual leave entitlement is 21 working days in a year ·
Hours of work including 1-hour lunch break will be 40 hours per week. The British Council Division may at its discretion vary these timings as the needs of the Division dictate. ·
BCD has a Group Medical Insurance policy of INR 500,000 as a family floater amount ·
Our work makes a lasting difference by building more inclusive societies and supporting people’s prospects. Together, we can do more.
If you are interested and feel you are suitable for the role, please apply by 24 December 2019 (23:59 UK time).
The British Council is committed to a policy of equal opportunity. Our policy aims to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, marital status, race, colour, creed, ethnic origin, sexual orientation, age or disability.
British Council has a fundamental duty of care towards all children we engage with including a duty to protect them from abuse (Abuse falls into four categories: physical abuse, sexual abuse, emotional abuse and neglect). In the context of our work, child protection therefore means putting in all reasonable measures in our activity planning and work practices to protect children engaging in British Council activities from abuse. We believe in establishing a child safe environment one that has a careful and thorough staff selection process, child friendly policies, clear guidelines and management systems in place.