Help us improve access to life-changing therapies that can transform human health
We are Cytiva, a global provider of technologies and services that advance and accelerate the development and manufacture of therapeutics. Formerly part of GE Healthcare, we have a rich heritage tracing back hundreds of years, and a fresh beginning since 2020. Our customers undertake life-saving activities. These range from fundamental biological research to developing innovative vaccines, biologic drugs, and novel cell and gene therapies. Our job is to supply the tools and services - the pots, pans, soups and sauces - they need to work better, faster and safer, leading to better patient outcomes. We are looking for a Regional Service Manager (Telengana & Andhra Pradesh) to work with our expert Telengana & Andhra Pradesh Service team of 5 employees across the world. Do you have a passion for Service? Then we would love to hear from you.
What you’ll do
- Schedule and coordinate Service activities between customers and Field Service Team, to provide the highest level of service and in compliance with contracted Terms & Conditions
- Grow Service Business (Service contracts, Billable, Validation Services, Spare parts etc.) in Hyderabad Region.
- To minimise Service AR by speeding up the collection of pending payments.
- Partner along with Regional Sales team and ensure utmost Customer Satisfaction.
- Set vision and metrics for team that support Customer Fulfilment
Who you are
- Engineering University Graduate in Electronics/Electrical/Biotechnology stream.
- Technical knowledge of Life Science Products
- Demonstrated business / commercial acumen
- Fluent in English language oral and written communication skills
- At least 5 - 7 years of supervision / leadership experience
- Strong customer service related background
- Experience within both technical, commercial, as well as customer relations areas
Who we are
Whatever your role, we bring purpose and challenge into our everyday work. If you are driven to make the world a better place thanks to science and medicine, you’ll feel right at home here. If you’re flexible, curious and relentless, you’ll belong. If you are excited about a global culture, this can be the place to further your career. Want to know more? Experience life at Cytiva on our Careers website, Instagram channel and LinkedIn page! Cytiva is a 3.5 billion USD global life sciences leader with over 7000 associates across 40 countries who are dedicated to our mission to help us improve access to life-changing therapies that transform human health. As a trusted partner to customers that range in scale and scope, Cytiva brings efficiencies to research and manufacturing workflows, ensuring the development, manufacture and delivery of transformative medicines to patients. Page 2 / 2 Cytiva is part of the Danaher family of companies, a global science and technology innovator committed to helping customers solve complex challenges and improving quality of life around the world.