Experience in Customization and Configuration of ServiceNow/BMC Remedy/APM Tools,
Knowledge on ITIL/ITSM,3 to 7 Years
Complete all work order and service requests within service level targets
Analyze, design, develop, test, implement and document all customizations based upon a best practice approach; perform maintenance and enhancements to existing software.
Monitor the performance and capacity of the Remedy landscape.
Supports and champion the organization's goals, values, and policies.
Assist in the production and analysis of dashboards and operational reports to be used for metrics evaluations and to identify areas for improvement.
Proactively collaborate with technology groups in the creation of templates that will simplify workflow operations; maintains end-user permissions
Salary: INR 7,00,000 - 11,00,000 PA.
Industry:IT-Software / Software Services
Functional Area:IT Software - System Programming
Role Category:Programming & Design
service levelservicenowitsmConfigurationCustomizationitilbmc remedy
Desired Candidate Profile
Please refer to the Job description above
Globex Digital Solutions Pvt. Ltd
GLOBEX DIGITAL WAS STARTED IN 2009 AS A IT SERVICES ORGANIZATION HAS GROWN INTO A STAFFING & IT SOLUTIONS COMPANY.
Our aim is simple and that is to bridge the gap between evolving technologies & resources availability. Being customer centric company, we try to keep everything simple and transparent. We apply strategic thinking and practicality to each of our assignments, with the goal of delivering success for our client's & resource's
Contact Company:Globex Digital Solutions Pvt. Ltd