Associate - CCB Tech and F&BM- Business Management
JP Morgan Chase
Mumbai, Maharashtra
Chase is a leader in the financial services industry, providing banking, mortgages, credit cards, loans, payment processing and investment services to 50 million customers - 1 out of every 6 Americans. As a division of JPMorgan Chase & Co. (NYSE:JPM), we:

  • serve 21 million households with consumer banking relationships
  • lent $17 billion to small businesses in 2011
  • are one of the nation's largest credit card issuers, with more than 64 million credit cards in circulation
  • service 8 million mortgage and home equity loans
While we operate across a broad range of businesses, our mission at Chase is quite simple: to be the industry leader in customer service. Our employees put the firm's resources to work every day for our customers.

Chase offers a dynamic environment and the training and support to meet your full potential. Our company is widely recognized as a great place to work, to grow and to invest for the future. Join our team.

Department Description:
The Chase Consumer & Community Bank (CCB) Technology & Digital organizations provide support for the CCB businesses which serve more than 61 million consumers and 4 million small businesses across Consumer, Business, and Mortgage Banking, Card Services, Auto Finance, and Merchant Services. The CCB Technology & Digital Financial Planning & Analysis (P&A) team is responsible for partnering and supporting senior technology management and plays a critical central role in executing financial processes, analysis, reporting, and maintaining strict governance across a large matrixed organization. This highly visible role will focus on providing dynamic financial management reporting and insights across CCB Technology & Digital including creative visualization of financial data leveraging tools such as Tableau, Business Objects, SharePoint and various others. Oversight of overall financials and headcount and articulating those financials to senior management. Strong technical abilities with knowledge of financial systems/related process workflows and the ability to simplify/analyze large data sets in order to tell the story behind the financials will be critical for this role.

Overall Responsibilities: The role is part of the Finance & Business Management (F&BM) organization supporting Consumer and Community Banking (CCB) Technology. F&BM team drives business management, financial analysis, vendor management, strategy governance and internal communications for CCB Technology organization. Business Management teams manage headcount governance, budgeting and forecasting, spend governances, locations strategy and executive reporting for India based teams across Mumbai, Hyderabad and Bengaluru.

Key Deliverables:
Provide Business Management support for CCB Technology India (LOB) supporting Forecasting, Budgeting, Location Strategy, Spend governance and analytics

Manage risk and control agenda for CCB Technology India (LOB)

Act as signing authority for all headcount and spend requests to enable budget adherence

Manage seat utilization and allocations for all India locations ensuring efficient resource utilization

Work closely with various support teams such as CIO office, Real Estate teams, Recruitment teams to drive key strategies

Continually evolve the analytics and data presentations to enable fast and accurate decision making

Professional Skills:
Proactive approach to problem solving; strong analytical skills

Ability to handle sensitive HR-related data and maintain confidentiality

Excellent verbal and written communication skills , influencing and relationship building skills

Expertise in planning and financial control management

Attention to details and a self-starter

Fosters positive working relationships; manage stakeholders globally

Ability to deliver/extract/report/analyze high quality data in time crunched circumstances

Enthusiastic, self-motivated and effective under pressure; flexibility and ability to prioritize requests and multi-task

Ability to work well individually and partner effectively

Qualifications/ Competencies Needed:
10+ years of work experience, primarily in Business Management, Seat Allocations, Executive Reporting, Financial Analysis & Program Management

Experience in large, global multi-tiered organizations, preferably in the financial services industry. ITeS/BPO/KPO preferred but not mandatory

MS Excel Expertise – knowledge of functions and pivot tables required

Shift Timings - 2pm - 11pm. May vary due to business requirements