Roles and Responsibilities
ACT Fibernet Chennai hiring for Customer service voice process role.
Purpose of the Role:
The objective of this role is to deliver exceptional customer service by focusing on service skills and ensure all required operational parameters are met and adhered to. He/she is closely involved in interacting with customers on a day to day basis, clarifying and resolving customer complaints and queries, determining the cause of the problem, providing best resolution.
1. To provide customer satisfaction on every call / e-mail.
2. To ensure closure of the ticket / e-mail within the prescribed TAT
3. To provide speedy resolution
4. Willingness to work in 1 rotational week off & rotational Shifts
5. To resolves product or service problems by clarifying the customer's complaint
Key Result Areas:
This role will drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms.
Desired Skills and Competencies
Graduate or equivalent
Minimum of 1 to 6 Years of work experience in English voice process
Experience in customer service or call center background preferred
Strong communication skills
Good interpersonal skills
Knowledge of multiple languages like English, Tamil & Kannada / Telugu / Hindi are mandate
Job Location : T Nagar
Week Off : 6 days working & 1 rotational week off
Rotational day shifts
Age - Below 32
Please make sure that you have all the documents in place and come to the interview with the below documents :-
Driving License (Optional)
UG / Diploma / ITI Certificate.
Relieving letter (For immediate joiners)
Appointment letter from previous company
Last 3 months’ salary slip/ Bank statement
In case of interest please walk in to the below mentioned venue for personal interview
TVH Belicia Towers, 10th Floor, Tower 1, Block No.94, MRC Nagar, Chennai, Tamil Nadu 600028
Interview Date : 16th - 25th Sep 2021
Interview Timing : 9 am - 12 pm
Notice Period : Preferably Immediate Joiner / Max 15 days
Contact Person: Mary (HR)
ACT TA TEAM
Role:Non - Tech Support - Voice / Blended
Salary: 2,25,000 - 3,50,000 P.A.
Industry:Telecom / ISP
Functional Area:Customer Success, Service & Operations
Role Category:Voice / Blended
Employment Type:Full Time, Permanent
TelesalesInbound voice processCustomer careCustomer serviceCustomer complaintsDomestic voice processcustomer satisfactionInternational voice processCustomer RetentionAR callerOutbound voice processTelemarketingTele Caller
ACT (Atria Convergence Technologies Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education,
Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
Fibernet (Internet over Fiber Optics)
We offer broadband on optic fiber and our Fiber-To-The-Home technology can carry vast amount of information at speeds up to 1 Gbps. We are currently the largest fiber broadband services provider in the wired broadband category, and the largest non-telco ISP in the country.
Mr. Sunder Raju
Founder : ACT (Atria Convergence Technologies Ltd.)
Our founder, Mr. Sunder Raju, is well respected in the Indian business fraternity and our senior management consists of 30+ professionals from diverse industries like FMCG, Entertainment, Information & Technology, Telecom, and Retail.
Contact Company:ACT Fibernet