Location: Gurgaon, South Asia, IN
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Pay Band: 6/G
Contract Type: Non-Permanent Worker
Duration: 6 months
Closing date and time: Sunday, 8th November 2020 (23:59 CET Time)
To support the planning and delivery of UK Examinations to enable the British Council to achieve its objectives by ensuring quality and compliance standards are met and the highest levels of service are offered to both internal and external customers
Challenges & Accountabilities:
Ensure operational excellence in the planning and delivery of IELTS and other examinations.
Responsible for communication and adherence to Examinations India, global and board
specific procedures, policies and ensure that procedural timelines are met.
Responsible for compliant and secure storage of all required data and materials.
Provide India examinations finance team with required financial management, information and reporting services needed in order to ensure an efficient, secure and appropriately controlled environment as per Essential Finance.
Manage all resources efficiently, considering times of peak activity and factors which could influence operations, for example festivals and seasonal weather constraints.
Act as an effective leader and develop the skills and behaviours of India operations or logistics team
Line management of a maximum of six direct reports. Ensuring HR procedures and standards are adhered and applied consistently.
British Council performance procedures and standards are used to induct, manage and develop staff members.
Work with Head Operations, Head Logistics and Head Test Day staff Management to develop and implement strategic staffing plans to meet current and future business needs.
Monitor the effectiveness of the team and ensure compliance with all corporate standards
5 - 7 years’ operations management experience.
Experience in leading a team of 3 – 4 at least. (Direct line management and / or matrix )
Graduate degree in any discipline
Knowledge of / experience of examinations delivery
Experience in Exams Operations Management.
A connected and trusted UK in a more connected and trusted world.
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email firstname.lastname@example.org