When everything's connected, how we connect is everything… and we'd like to connect with you too! We are looking for you to help us deliver exceptional customer experiences as a Omnichannel Support Engineer.
At TTEC, we help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
TTEC, a 50,000 employee, global customer experience pioneer, is opening a new information technology and data science center of excellence in Hyderabad where you'll have the opportunity to get in on the groundfloor of this expansion.
As a technologist, we know you’re in high demand. And we know it’s important you find the right fit for your future. Have ideas you want to contribute? We’re listening. Looking for exposure to different clients, different technologies? It’s what we do. Want to make an impact on the future? We’re innovating every day. Teamwork key? You'll have the opportunity to work on global projects with a knowledge-thirsty, international team. Join our inclusive IT team and you’ll help create meaningful employee experiences that drive memorable customer experiences.
What you’ll be doing
Tier 1 Responsibilities + Peer Review of Tier 1 work product
Configuration of omni-channel contact center, teams, services, and skills
Configuration of voice, chat, email and SMS interaction processing scenarios
Configuration of external logic connections in voice/chat scenarios
Configuration of custom audio treatments
Configuration of Integration Accounts
Outbound campaign and dialer configuration
Workflow Entry Configuration
What you’ll need to be successful
Creation of tenants on the application cluster
Configuration of tenant extension range
Configuration of named agent/supervisor user limitations
Creation of tenant administrator accounts for deployment and support resources
Configuration of initial telecommunications trunk connections and objects (Phone mode, SIP Processor, RTP Processor)
2 to 4 years helpdesk or customer support experience with contact centers required.
Expertise in computer network administration, including expertise in Linux OS/Linux System Admin experience
Expertise in Voice-over-IP (VoIP), Session Initiation Protocol (SIP), and Real-time Transport Protocol (RTP) technologies
Understanding or experience with enterprise software or Software as a Service model
Experience with Call Center Technologies
Avaya Certified Solution Specialist, Cisco Certified Network Profession (CCNP), or equivalent a plus
Lead Everyday • Do the Right Thing • Reach for Amazing • Seek First to Understand • Act as One • Live life Passionately
Learn more about our business at TTEC.com or our culture at TTECjobs.com. #ExperienceTTEC
Primary Location: India-Andhra Pradesh-Hyderabad
Job: Information Technology