Salesforce Analyst
Rimini Street
Hyderabad, Telangana
Job Description
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company was founded to disrupt and redefine the enterprise software support market by developing innovative new products and services, providing ultra-responsive service and delivering outstanding value to clients. Over 1,850 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Salesforce Analyst resident in our Hyderabad, India Office.

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

Salesforce Analyst will be responsible to deliver high quality service to Rimnini Street in SFDC platform. This position will play a key role in design, develop solutions using best practices to implement and improvise business processes, as well as troubleshoot and support daily operations in salesforce.com.

Implement new enhancements including creation of custom objects, workflows, email alerts and templates
Design, develop page layouts, field additions, permissions and maintain visualforce, AppExchanges, Force.com pages, APEX, triggers, etc.
Provide administration and development expertise, as well as assist in application support tasks working closely with US team
Design and execute solutions for common challenges such as data mapping, object modeling, and workflow rules within the context of the salesforce platform
Maintain user roles, security, profiles, workflow rules, etc. Support train new end users on the SFDC application
Enhance data integrity through effective design, maintenance and security practices
Track, manage and resolve daily support requests, issues, and administrative needs of users, business stakeholders
Analyze business processes and requirements to identify the best implementation options in Salesforce
Additional Duties & Responsibilities

Identify SFDC usage problems and develop creative technical solutions using Tools
Work cross-functionally to maintain and improve other key business applications such as SharePoint, Dynamics AX
Qualifications/Skills/Experience
Location

Hyderabad, India

Education

Bachelor Degree in Computer Science or related field or equivalent experience

Experience

5 - 7 Years of experience with SFDC development, administration, implementation and support

Skills

Salesforce.com certified Administrator (Preferred)/Experienced Developer
Working knowledge and experience in both Service Cloud and Sales Cloud
Working knowledge of Salesforce.com database structure
Working knowledge of Integration scenarios and design
Ability to manage multiple priorities efficiently and effectively
Experience with technologies that work with Salesforce.com including: Java, jscript, Force.com platform
Strong documentation and training skills
Strong communication skills
Strong creative problem solving skills
Company Description
Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, and the leading third-party support provider for Oracle and SAP software products. The Company has redefined enterprise software support services since 2005 with an innovative, award-winning program that enables licensees of IBM, Microsoft, Oracle, Salesforce, SAP and other enterprise software vendors to save up to 90 percent on total maintenance costs. Clients can remain on their current software release without any required upgrades for a minimum of 15 years. Over 1,700 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries currently rely on Rimini Street as their trusted, third-party support provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $3 billion in maintenance costs.

Be Treated Like the Best

Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience
No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success
Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events
We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation
All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

Trading on Nasdaq: RMNI since October 2017
Added to the US Russell 2000® Index in 2018
Over 1,700 active clients, including 98 of the Fortune 500 and Global 100
2018 Q3 revenue results of $62.6 million, a quarterly increase of 17% year over year
Supports client operations in 119 countries

Recent Industry Recognition

Received 33 awards in total in 2018, including 23 awards for excellence in customer service from the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service
Honored with three Company of the Year awards in 2018, including two gold Stevie awards
Made the 2018 list for Bay Area Top Places to Work
The Rimini Street Foundation recognized with a Golden Bridge award in 2018 for Corporate Social Responsibility Program of the Year

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.