Position Summary :
Performs as the first line of defense to take appropriate action toward resolving computer system problems as they appear. Detects, analyzes, and resolves system problems while minimizing impact on internal customer service. Differentiates between primary and secondary computer system failures. Based on the severity or type of event, determines what additional resources are required. Issues service interruption reports to requisite agencies.
Duties and Responsibilities :
Participate in disaster recovery development, implementation, and testing.
Assist with the configuring, deployment, and tracking of computers within the office.
Maintain system standards, reliability, and performance requirements for internal customer
Provide internal customer support
Document procedures and configurations
Document, report, and track problems to appropriate system administrators or departments. Perform follow up to ensure quick resolution.
Develop working relationships with other System Operators, Network, Database, and System Administrators.
Participate in the installation, upgrade, test, and troubleshooting of hardware and software.
Work with system, database, and network administrators to resolve issues.
Propose and work with system administrators to implement system and application enhancements.
Perform troubleshooting of backhaul and initiate internal or external trouble tickets as appropriate.
Preferred Skills & Expérience :
Business or Engineering degree in Computer Science
First professional experience in IT or technology sector
Excellent communication skills in English
Curious, self-starter with strong initiative, adaptability